Join these leading CPG brands
CPG challenges we solve
Faye’s advanced CPG capabilities streamline customer support operations by empowering agents to swiftly address inquiries ranging from stock information to discounts and recalls. This eliminates the need for agents to navigate disparate platforms, significantly reducing time wastage and ensuring a seamless resolution process for an enhanced customer experience.
Key Benefits
More Insight
With an enormous amount of data flowing in between systems every day, configuring your software to capture, analyze and report will deliver access to new insight you can use from recalls to replacement products to issuing coupon codes.
Data-driven forecsting
Use historical data to forecast future customer needs, particularly as you scale. Great software implementation gives you the power to view real-time data and make quick decisions on the fly.
Manage Search
Utilize Faye software to quickly assist customers to find products and how much is in stock instead of wasting valuable time calling stores.
Cross-Channel Coupons
Create and distribute coupons to customers who can use them on multiple channels, such as ecommerce website, on app, or in store.
Manage Discounts With Ease
Manage discounts and coupons eligibility and delivery right inside the ticket view. It’s a quick and easy way to provide value for a customer or prospect.
How we help.
Software selection & CX strategy
Don’t settle for just having sales, marketing and service software in place. With Faye, software is set up and configured in ways that unlock its full potential, aligned it to a succinct and precise CX strategy.
Agent Efficiency
Achieve greater software effectiveness with product and stock search capabilities, as well as issues coupons and discounts…all in one place
Deployment & Migration
Migrate your data and deploy new software into your business with Faye. We configure features and build automation so your internal teams can do the work of many with just a few.
Onboarding, Training & Support
Ongoing adoption is instrumental to software success. Whether onsite or remote, Faye provides ongoing training, onboarding, refreshers and technical support, all year round.
Integration & Evolution
Integrate your entire software ecosystem and scale easily over time. Our pre-built software integrations and custom software development team help you get it right, the first time.
Platforms we recommend
With its robust customer relationship management (CRM) capabilities, SugarCRM empowers businesses with a comprehensive platform that seamlessly integrates sales, marketing, and customer support, facilitating efficient and personalized interactions throughout the customer lifecycle.
As a leading customer service and engagement platform, Zendesk offers a user-friendly interface that simplifies support processes. Its versatile features, including ticketing and knowledge base management, enable businesses to provide exceptional customer experiences while streamlining internal operations.
Renowned as a pioneer in cloud-based CRM, Salesforce provides a scalable and customizable platform that supports sales, service, marketing, and more. With its powerful analytics and automation tools, Salesforce empowers organizations to build stronger customer relationships and drive business growth.
A dynamic customer engagement platform, Freshworks offers a suite of tools for customer support, sales, and marketing. Its intuitive interface, combined with features like multi-channel support and automation, makes it a versatile choice for businesses seeking to enhance customer interactions and streamline their operations.
Recognized for Our Excellence.
How can we help?
Reach out for a free audit and find out how we can help today.
