Why invest in AI?
Your sales, customer service, marketing, and even internal support team need solutions that grow and change with them. As the chatbot industry and AI become more robust, your team will continually see the benefits of:
- Conversation and intelligent user experiences
- Scalable customer support offerings
- Higher CSAT & ROI
- Enabling AI across more channels – like voice, social, and email
TICKET DEFLECTION ROI CALCULATOR
Estimate potential savings when investing in agentic AI and lowering support agent workload
Current Metrics
$0.40
Cost per ticket
50
Annual tickets/agent
Potential Savings
60
New agent ticket volume
$-34.00
Year 1 savings
Product Highlight:
GPT Agent Assist
When it comes to AI, we walk the talk. Built initially as an internal tool to assist Faye’s agents, the client inquiries about our GPT Agent Assist solution soon led us to release it to the market.
Today, Zendesk users leverage it to streamline their support process and improve their agent satisfaction.
AI Solutions across
leading CX software.
Our team can help you choose the right AI solution
for your CX tools.
Solutions by Department
For Your Customer Service Team
Automate customer service requests by allowing technology to deflect common requests. Level up your customer service by:
- No waiting – instant resolution, 24-7
- Tailored, personalized chats with integrated data
- Save time by allowing your bot to gather data for agents
For Sales & Marketing Teams
Every customer starts with a conversation. Empower your sales and marketing teams with tools to have the right conversation, at the right time.
- Convert customers with tailored promos & coupons
- Schedule meetings & book appointments
- Offer upsell opportunities based on previous purchases
- Gather valuable insights on buying behaviors
For Internal Support Teams
Help employees stay engaged and compliant with internal policies by getting them to the right teams and departments:
- Streamline employee onboarding
- Localized content based on location, department, language, or employee status
- Gather troubleshooting data for common IT issues (such as asset data, access level, and more)
- Drive policy adoption by easily surfacing process documentation
Axia for Chatbots
Proactively optimize your chatbot solution with Axia for Chatbots—an annual subscription for maintenance, strategy, support, training, and optimization services. Plus, get access to our suite of integrations, enhancements, and software tools.
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